How does the laser process work?
Our unique process utilizes laser technology to reproduce your photograph by etching it, and its detail, onto a 6" x 6"?square piece of black marble. The results are astonishing and beautiful.
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What type of photograph can I use?
Either a black & white or a color photograph will work. The?quality of your stone portrait depends on the quality of the photograph. The sharper the photograph...the higher?the quality of the?portrait.
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Does the laser process damage my photograph?
No. Our unique laser techonology will not damage your photograph.
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How large or small should the photograph be?
A standard 3 x 5 photograph works well. Using larger photographs will result in the photograph being cropped to fit the size of the stone portrait (6" x 6"). Smaller photographs may produce a blurry image when enlarged to fill the portrait area.
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Can I use a scanned photograph?
Yes, however, due to the variations of scanned images (i.e. color correction, brightness, contrast, etc.) your portrait may differ in appearance from your scanned photograph. If you are experienced with a photo enhancement software program, such as Photoshop, the image you provide may be just fine. Unfortunately, we can not be responsible for the?quality of your finished stone portrait.
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Will?my stone?portrait appear clearer than the original photograph?
No. The quality of your stone portrait depends on the photograph supplied. A well exposed photograph with good detail will reproduce a stone portrait that is elegant and beautiful. On the other hand, a poorly exposed photograph will reproduce with poor detail and may appear lighter or darker.
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Will my photograph be returned?
Yes. Your photograph will be returned with your order. However, WE CAN NOT BE HELD RESPONSIBLE for orders and/or photographs that are lost in the mail or by the shipping service.
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Can my purchase be returned?
No. Portraits are laser etched from a photograph you supply and can not be resold to anyone.
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What forms of payment can I use?
We accept checks, money orders and credit cards. Payments made by check will require an additional 10 days before orders will be processed to allow the check to clear the bank. Orders paid by money order will be shipped upon completion. Credit card payments can be securely made on line through PayPal and will be shipped upon completion.
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How long will it take for delivery?
In general, your order will take approximately 3-4 weeks for delivery. Finished portraits are shipped via UPS Ground (insured) and can take as long as 10 days. The laser etching process takes 10-15 days from the time we receive your photograph and process it. You can request UPS Next Day delivery at an additional charge.
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What happens if my photograph or stone protrait are lost?
We can not be responsible for photographs lost or bent in the mail. If you send your photograph via the USPS, we suggest you mail it certified, return receipt requested and/or with tracking. Be sure to package your photograph in the proper envelope to ensure against bending. Issues of lost mail will need to be resovled with the USPS. For your protection, and ours, badly bent photographs will be refused by our company with instructions to return to sender. For additional information, contact your local USPS office or visit their website at www.usps.com
Unless specifically requested, your stone portrait will be shipped to you via UPS Ground and insured. For our protection, and yours, your portrait will be insured for up to $100 against loss or damage and an adult signature requirement for receipt will be requested. In cases of loss or damage, a claim should be made to UPS for the insured value. Inspect your package for obvious exterior damage before accepting it from UPS. Obvious exterior damage may indicate interior damage. For additional information, contact UPS at 1-800-PICK-UPS or visit their website at www.ups.com
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How do I care for my stone portrait?
Caring for your stone portrait is easy. Use plain water and buff with a soft dry cloth. Avoid the use of abrasives and harsh chemicals to prevent scratching or etching out the image.
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